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Concierge (Cloister Guest Services- Full Time) - Sea Island

Darien, Georgia
20 Sep 2022

Basic Job Function:
Provide information and assistance to Cloister guests and Sea Island Club Members. Anticipate and/or identify needs to achieve if not exceed maximum guest satisfaction. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures

Use of Company Vehicle: Designated to drive a company vehicle

Minimum Requirements:
One (1) year experience in a Front Office, Concierge or Guest Services role working for a luxury hotel or resort preferred
Experience working for a four or five star and/or diamond property preferred
High School Diploma or equivalent credentials preferred
College degree preferred
Excellent communication skills, both written and verbal
Ability to effectively operate all hotel computer systems
Valid Georgia Driver's License
Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Must pass Receptionist, Data Entry (3000+ cph), Telephone Message Taking, and Customer Service skill testing
Proficient with peripherals, copier, fax, telephone and calculator
Ability to provide simple math calculations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Learn the names and personally recognize our regular Guests and Members
Maintain high visibility in lobby/front desk area, projecting a professional and polished appearance and contributing to the overall ambiance of hospitality
Support Front Desk and Bell Service functions and answer roll over phone calls when needed
Assist in maintaining and developing coastal Georgia information as a ready resource at the concierge desk
Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirmation of a variety of services, including but not limited to shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
Set up VIP amenities and ensure guest itineraries are complete and accurate
Monitor the movie inventory and ensure we are accurately keeping record of their rentals.
Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest's needs and demands
Ability to problem-solve, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests and or member to ensure proper actions and responses have been received
Document notable incidents with appropriate departments
Maintain log entries of each guest encounter so that all Concierge staff can have ready access to previous happenings
Strong detailed knowledge of the reservation system Open Course
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Ability to maintain compliance with Sea Island's company Resort Professional Image Policy

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  • Job Reference: 717163002-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Darien, Georgia
  • Salary: On Application