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Customer Service Administrator

Location
Manchester
Salary
£24,000 to £28,000
Job Type
Permanent
Posted
5 Sep 2022
Customer Service Administrator My client are a family owned online retailer based in Middleton. Due to continued growth the business are looking to recruit an experienced Customer Service Administrator to join the business. The role will include: Responding to customer emails within a 24hour Service Level Agreement (SLA). Managing customers journeys, including resolving customer queries, delivery issues and order complaints quickly and effectively at every step. Managing returns, processing refunds, resolving claims & cases on Ebay, Amazon and Paypal. Deal with face-to-face customers who visit to purchase items & process payments. Answer phone calls from customers who have enquiries/wish to place orders. Also after purchase calls from customers who have technical questions or have a complaint. Liaise with warehouse and suppliers. The ideal candidate will have: Proven experience in a customer service position Excellent organisational and analytical skills. Excellent communication skills, both written and verbal. Can-do attitude and team player. Experience with social media/ online retail would be desirable. Please send your up to date CV to apply, we are interviewing immediately. This is a Monday - Friday office based role. Successful candidates must be commutable to Middleton DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
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Details

  • Job Reference: 704907026-2
  • Date Posted: 5 September 2022
  • Recruiter: DCS Recruitment Limited
    DCS Recruitment Limited
  • Location: Manchester
  • Salary: £24,000 to £28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent