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Customer Service Representative - Temporary

Location
Northwich, Cheshire
Salary
£12.15 Per Hour
Job Type
Temporary
Posted
5 Sep 2022
An exciting opportunity for a Customer Service Representative to join a well established financial services business, based in Northwich, working on a temporary 6 month contract, with the opportunity to go permanent and Hybrid working. You will be working within the customer care team, being the first point of contact for customers, working face-to-face, on the phone, via email or SMS assisting customers with any queries. Client Details Our client are a well established financial services business based in Northwich, they are currently going through a period of growth and are looking to expand their customer service team. Our client offers great training programme, where you'll learn about the business products, policies and processes. Our client offers flexibility of hybrid working, competitive salary and excellent benefits. Description Duties of the Customer Service Representative will be: As a Customer Service Representative, you'll be the first point of contact for the customers supporting with queries providing solutions You'll work with customers over the telephone face-to-face, via email or SMS Manage and balance a till and take responsibility for cash management and control Liaising with customers to establish and fully understand the root cause of issue Update customers records Problem and query resolutionProfile The successful candidate will have the below skills: To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently. A strong and empathetic communicator able to offer customers a seamless service Ability to work well under pressure. Experience in a customer focused role is preferable. Excellent verbal and written communication skills. Strong IT skillsJob Offer Competitive pay rate Hours - Monday to Sunday, between 8am and 8pm, 5 days out of 7 on a rota basis. 6 weeks training programme, training runs from Monday to Friday, from 9-5pm. Hybrid working after training Opportunity to go permanent Great company benefits including healthcare & retail discount scheme
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Details

  • Job Reference: 704908911-2
  • Date Posted: 5 September 2022
  • Recruiter: Page Personnel
    Page Personnel
  • Location: Northwich, Cheshire
  • Salary: £12.15 Per Hour
  • Sector: Accounting
  • Job Type: Temporary