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Dock Office Assistant (Yacht Club - Full Time) - Sea Island

Location
Woodbine, Georgia
Posted
20 Sep 2022

Basic Job Function:
Provide information and assistance to guests, members, and visitors to Sea Island. Coordinate resources to fulfill guest requests along with anticipating and/or identifying needs to achieve maximum guest satisfaction, while upholding and assuring compliance with all company and departmental policies and procedures.

Minimum Requirements:
Minimum three (3) to five (5) years hospitality experience
High School Diploma or equivalent credentials
College degree preferred
Must be at least 18 years of age
Excellent communication skills, both written and verbal
Neat, legible penmanship, and writing skills
CPR certification preferred
First Aid certification preferred
Proficient in Windows XP and Microsoft Office software applications such as: Word and Outlook
Proficient with peripherals, copier, fax and telephone
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Graciously welcome guests and members to the Beach Club as they arrive
Provide a warm and hospitable club environment to guests and members
Ensure club privacy by checking Sea Island cards to verify date, membership category and identification
Learn the names and personally recognize our regular Guests and Members
Maintain high visibility in the Beach Club lobby/reception desk area
Interact with members and guests in a host/hostess fashion, contributing to the overall ambiance that is welcoming and hospitable
Directs and manages all telephone calls for reception desk
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
Assist members and guests by making knowledgeable recommendations and, as requested, follow-up with reservations and confirmation of a variety of services, including but not limited to transportation, sightseeing tour information, dining, activities, and all services provided resort wide
Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
Provide our departing guests and members with a genuine thank you and invitation to allow us to serve them again
Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
Maintain log entries of each guest encounter so that all desk staff can have ready access to previous happenings
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to lift, carry, pull and push up to 20 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 717093522-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Woodbine, Georgia
  • Salary: On Application