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Doorperson (Guest Services - Full Time) - Sea Island

Location
Brunswick, Georgia
Posted
20 Sep 2022

Basic Job Function:

Greet the guest at the entrance and offer to park and retrieve their car, in conjunction with the valet on duty. Offer information about check-in, open car doors and entrance doors, and otherwise provide assistance whenever needed. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Designated to drive a company vehicle

Minimum Requirements:

Previous hotel experience preferred
Knowledge of the local area preferred
Ability to react quickly to traffic patterns and guest flow
Excellent communication skills, both written and verbal
Valid Georgia Driver's License
Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
Must have ability to courteously present information to people in one-on-one and group situations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

Greet guests, members, team members, shuttles, and transportation vehicles at entrance and open doors
Learn the names and personally recognize our regular Guests and Members
Facilitate the parking and retrieval of guests' cars with the valet on duty
Assist guests and other employees with check-ins and check-outs when necessary
Assist the Front Office/Concierge staff with policing the area for trash and keeping the front area clean and presentable
Assist guests with carrying of articles into the entrance/living room
Assist guests with getting golf clubs to Golf Club storage
Promote all hotel functions and facilities along with providing directions to guests
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership


Physical Requirements:

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
 Maintain compliance with Company Resort Professional Image Policy

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Details

  • Job Reference: 717166885-2
  • Date Posted: 20 September 2022
  • Recruiter: Sea Island
  • Location: Brunswick, Georgia
  • Salary: On Application