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Front Office Manager (Cottage Rentals - Full Time) - Sea Island

Darien, Georgia
20 Sep 2022

Basic Job Function: The Front Office Manager is responsible for creating an exceptional guest experience, specifically as it pertains to Cottage Rentals. Key areas for which the Front Office Manager is responsible include; overall guest and experience and satisfaction, arrival/departure experience, management of the cottage concierge team, housekeeping/maintenance coordination, departmental financial performance, and responding to guest service complaints and challenges.

Minimum Requirements:

  • Bachelor's degree from a four-year accredited college or university; and five (5) plus years related experience and/or training; or equivalent combination of education and experience
  • Prefer operational experience with front desk or other guest service role
  • Experience working for a four or five diamond/star property preferred
  • Must be willing to work varied hours including nights, weekends, holidays according to Cottage Rental needs
  • Must be willing to participate in on-call service and Manager on Duty program
  • Must posses strong leadership and interpersonal skills and be able to maintain an excellent professional presentation
  • Excellent communication skills both written and verbal
  • Excellent computer skills; ability to effectively operate all hotel computer systems.
  • Consistently aspires to fulfill our core Company values (Respect, Accountability, Integrity, Caring, Passion, Loyalty, Teamwork, and Trust)
  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
  • Ability to easily adapt to organizational and environmental changes
  • Valid Georgia Drivers License
  • Tasks/Responsibilities:

  • Work alongside the Cottage Rentals General Manager in the daily oversight and management of the Cottage Rental Program
  • Oversee homeowner communication, which will entail extensive, on-going interaction via telephone, mail, email, and in person
  • Keep open dialog with homeowners on vacancies, physical condition of property, and rental revenue
  • Management of the Cottage Concierge team
  • Works closely with Housekeeping and Engineering team to ensure service standards are maintained
  • Share in the responsibility of providing on-call service for after-hours emergencies and service complaints
  • Learn the names and personally recognize our regular guests and owners
  • Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest's and owner's needs and demands
  • Act to solve guest and owner problems, coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
  • Complete a Guest Problem Resolutions (GPR) form on any issues (solved and unsolved)
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures
  • Attends all scheduled company meetings and brings suggestions for improvement
  • Willing and timely execution of other duties as delegated by leadership.
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    • Job Reference: 717163000-2
    • Date Posted: 20 September 2022
    • Recruiter: Sea Island
    • Location: Darien, Georgia
    • Salary: On Application