As a Medical Assistant Lead you -
- Oversee daily workflow and operations for assigned staff for maximum efficiency, productivity, and customer service. Performs various tasks in the clinic to ensure efficient clinic flow and timely availability of patient care supplies. Assists with all aspects of patient care, under general supervision of a Registered Nurse, including basic lab and screening procedures as appropriate.
- Oversee the day-to-day operations for assigned staff for maximum efficiency and productivity. Acts as an expert resource to staff and assists with/resolves complex customer service issues or concerns. Assists supervisor with developing and modifying staffing schedules to support business needs. Makes recommendations and changes to schedules as needs dictate.
- Assist the supervisor with human resources responsibilities for staff, which may include interviewing and input into selection of new employees, staff development, performance evaluation feedback, resolution of employee concerns, and building employee morale caregiver engagement.
- Prepare patient for exam. Performs patient interview to determine appropriate patient preparation. Obtains and records vital signs and gathers/documents/updates pertinent health information (i.e. chief complaint, allergies, medications).
- Perform a variety of laboratory and clinical procedures using principles of aseptic technique and standard precautions / infection control guidelines.
- Communicate effectively with patient, family or significant others and provides them with necessary emotional support. Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referral to other facilities or services.
- Communicate effectively with physicians and other members of the health care team and support staff to ensure patient safety, smooth clinic flow, and makes adjustments as necessary. May participate in team conferences regarding patient problems.
- Instruct patient regarding routine procedures. Refers questions to registered nurses and physicians/providers per scope of practice guidelines and relays information back to patient as directed. Assists the physician/provider with procedures and surgeries such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
- Complete routine maintenance and quality monitoring of clinic equipment using appropriate technique when cleaning, sterilizing and caring for instruments and other equipment.
- Trained and competent as a preceptor for annual competency, new caregiver orientation, or MA students.
- Identify, designs, and assists in implementing process changes to improve the department, quality and safety of the patient experience.
Monday - Friday 7:30 am - 4:00 pm. Schedule may vary depending on coverage needed within the clinic/s.
Licenses & Certifications
Medical Assistant (CMA) certification issued by the American Association of Medical Assistants (AAMA), or
Certified Clinical Medical Assistant (CCMA) certification issued by the National Healthcareer Association (NHA), or
Medical Assistant (RMA) certification issued by the American Medical Technologists (AMT), or
Medical Assistant (NCMA) certification issued by the National Center for Competency Testing (NCCT), and
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
Completion of an accredited or approved program in Medical Assistant.
Required Functional Experience
Typically requires 2 years of experience in performing as a medical assistant which includes demonstrated competency in performing: injections, immunizations, EKG, obtaining vital signs, routine medication administration, aseptic technique and infection control guidelines.
Knowledge, Skills & Abilities
Demonstrated leadership skills such as: team building, ability to delegate and provide work direction effectively, organization / managing multiple priorities, etc. Excellent customer service skills essential. Ability to effectively communicate (both orally and in writing) with physicians, staff, and patients. Intermediate computer skills including the use of Microsoft Office (Word, Excel, PowerPoint) or similar products, electronic mail, physician practice management and electronic medical record systems.