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Site Administrator/Customer Care

Dorchester, Dorset
£22,000 to £25,000
Job Type
5 Sep 2022
We are working with a developer/contractor based on a long term scheme near Dorchester who require someone on a 12 month fixed term contract for maternity cover. The company specialise in high quality contemporary dwellings which are being built on a luxury estate near Dorchester. The role is work with the site management teams and subcontractors andLiaise with customers to establish an excellent after-sales/maintenance response to all complaints/queries and duties include the following: Manage a Customer Care system including collating and maintaining customer care questionnaires Produce relevant documentation relating to Customer Care accurately and in a timely manner Manage and update the customer Salesforce system in a timely and accurate manner Carry out inspections of reported defects as and when required and issue a full report with photographs, saving all details onto the database Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times Take property progress photos and uploading onto the company system Prepare customer files Enforce the customer care / after-sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied Liaise with Site Managers, the Bespoke Design Team and Construction Director prior to arranging any meetings with customers Report any re-occurring problems encountered to the Site Manager to ensure these can be rectified and the source of the problem identified Effectively liaise with management, sub-contractors and suppliers to ensure minimum response times to customer care issues Maintain an efficient, effective filing system The role would ideally suit someone who has worked on a construction site previously in either an administration or customer facing role either on a commercial, civil engineering or residential scheme and is a fixed term contract for maternity cover for 12 months. For more inforemation on this role please contact or call (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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  • Job Reference: 704906389-2
  • Date Posted: 5 September 2022
  • Recruiter: Randstad CPE
    Randstad CPE
  • Location: Dorchester, Dorset
  • Salary: £22,000 to £25,000
  • Sector: Construction
  • Job Type: Contract